This Agreement is a public offer (the “Offer”) made by Individual Entrepreneur Alona Korniienko, taxpayer ID No. 3249219046, registered in the Unified Tax Register of Single Taxpayers of Ukraine on January 23, 2020 (record No. 20690000000050311), hereinafter referred to as the Provider, to any individual or legal entity (the Client) to enter into this Agreement for the provision of information and consulting services, including live coaching sessions, online courses, workshops, and pre-recorded digital products (the Agreement).
The Provider publishes this Offer on the official website: https://alonakorniienko.com.
This Agreement is a contract of adhesion.
Email: moc.liamg%40anaiimsen
Phone: +380932095738

1. Definitions
1.1 Client — any individual or legal entity who has paid for a package of services or an informational product.
1.2 Distance learning method — the process of providing sessions, consultations, workshops, and communication using online platforms or messengers such as Skype, Zoom, Telegram, Viber, Messenger, Instagram, or others indicated by the Client on the Website.
1.3 Service package — a set of learning and coaching services in English, neuro-education, and personal development offered by the Provider through the Website.
1.4 Training course — a series of live NeuroLanguage Coaching® sessions, conducted by the Provider or an assigned coach according to an individual learning plan based on the Client’s initial assessment and goals.
1.5 Training plan — a document defining the schedule and topics for each session within the course.
1.6 Information product (course, workshop, or marathon in recording) — a pre-recorded set of video, audio, or text materials created by the Provider, to which the Client gains access after payment. Such products do not include personal support, feedback, or consulting.
1.7 Moment of service delivery — the moment when the Client receives access to the materials (via link, personal account, or email). From this moment, the service is considered fully provided, regardless of whether the Client views or uses the materials. The Provider bears no further obligation to provide support, updates, or maintenance unless otherwise stated

2. Subject of the Agreement
2.1 The Provider delivers information and consulting services in foreign language learning (particularly English and Spanish), neuro-education, and coaching through live NeuroLanguage Coaching® sessions, online courses, marathons, and workshops, which the Client agrees to accept and pay for under this Agreement.
2.2 Sessions may be conducted personally by the Provider or by certified coaches of the Center for NeuroLanguage Coaching, who act on behalf of the Provider.
2.3 The Provider moderates and supervises the learning process to ensure consistent quality and unified standards of the NeuroLanguage Coaching® approach.
2.4 The Client may choose a coach from the Provider’s team or accept a recommendation.
2.5 Services may be provided in Ukrainian, English, or Spanish depending on the selected package.
2.6 The Provider guarantees a structured learning plan but is not responsible for the Client’s subjective expectations or outcomes. Coaching results depend on the Client’s active engagement.

3. Conditions of Service Delivery
3.1 The Client independently selects a Service Package on the Website.
3.2 Enrollment begins at the start of each course period.
3.3 Sessions are scheduled jointly by the Provider and the Client, considering both parties’ availability.
3.4 The schedule may be adjusted by mutual agreement.
3.4.1 The Provider may reschedule sessions due to circumstances beyond control (illness, holidays, etc.) with at least 12-hour notice. If the Client fails to notify of rescheduling in time, the session shall be shall be deemed delivered, non-refundable, and non-reschedulable.
3.5 The course begins with the first scheduled session and ends with the last session of the package.
3.6 Sessions are held online via Zoom, Google Meet, or other agreed platforms.
3.7 Coaches from the Center act under the Provider’s ethical standards and the ELC & ICF frameworks.
3.8 Upon completion of a package, the Client may receive brief feedback or a recommendation from the head coach-moderator (Alona Korniienko).
3.9 All materials, recordings, and recommendations created during the process are the intellectual property of the Provider and are for the Client’s personal use only.
3.10 The Client acknowledges that coaching sessions and feedback are not psychotherapy or medical consultations.
3.11 Access to materials is granted within 24 hours of confirmed payment.
3.12 Access to digital products (recorded courses, workshops) is provided for viewing/listening only, typically for 2 months, unless otherwise stated. The Provider may update or modify content without prior notice if it does not reduce the overall scope of service. Access is granted within the term of intellectual property rights and may be limited in case of technical changes to the platform.

4. Rights and Obligations
4.1 The Provider shall:
– deliver services in good faith and on schedule;
– inform the Client of any rescheduling promptly.
4.2 The Provider may:
– receive payment for services;
– terminate the Agreement without refund if the Client’s behavior obstructs the learning process, violates schedule discipline, shows disrespect to team members, or breaches intellectual property rules.
4.3 The Client shall:
– comply with this Agreement and ethical norms;
– attend sessions on time; missed sessions without notice are forfeited;
– use materials personally and avoid sharing or distributing them.
4.4 The Client may:
– receive services per this Agreement;
– request information about the Provider’s operation and services.
4.5 Recorded products include access to materials only and no feedback or consultation.
4.6 The Client understands that success depends on personal engagement; the Provider is not liable for specific results.

5. Fees, Payment, and Refund Policy
5.1 Prices are listed on the Website and vary by package.
5.2 Payment must be made in advance.
5.3 Payments are processed online (WayForPay, LiqPay, Portmone, etc.) in Ukrainian hryvnias (UAH), unless otherwise stated. All prices include applicable taxes.
5.4 The payment date is when funds are credited to the Provider’s account. Payment confirms full acceptance of this Agreement.
5.5 The Provider may adjust prices at any time by publishing new rates on the Website. Price changes do not affect already paid services.
5.6 Refunds may be issued only before the Client begins the course or after no more than one session has taken place.
5.7 Refund requests must be submitted via email (moc.liamg%40anaiimsen) with a written statement. Refunds are processed via the original payment method within 10 banking days upon confirmation.
5.8 The Client may request a change of coach only with written approval and if a replacement is available.
5.9 All sessions must be used within the package validity term, usually 10 weeks, unless otherwise specified in the program description. Missed sessions without prior notice are not rescheduled or refunded.
5.10 For pre-recorded digital products, refunds are not available as the service is considered delivered upon access.
5.11 According to Ukrainian law (“On Consumer Protection” and Civil Code Articles 901–907), once a service or access is provided, it is non-refundable.
5.12 Any access issues must be reported within 24 hours after payment.
5.13 The Provider is not obliged to offer technical or post-purchase support for digital products.

6. Liability
6.1 Both parties are responsible under this Agreement and Ukrainian law.
6.2 For any copyright violation, the Client shall pay a penalty of €1000 (one thousand euros) per violation, based on the official NBU exchange rate on the date of breach.
6.3 The Client is personally responsible for the accuracy of submitted information.
6.4 All materials (video, audio, text, graphics) are the intellectual property of the Provider.

Any reproduction, publication, or transfer without written consent is prohibited.
6.5 The Provider is not responsible for technical issues on the Client’s side (unstable internet, device settings, etc.).
6.6 The Client is responsible for maintaining confidentiality of their access credentials.

7. Confidentiality and Ethics
7.1 The Provider and coaching team ensure complete confidentiality of all information shared during the coaching process.
7.2 Sessions may be recorded only with the Client’s prior consent and solely for educational or supervision purposes.
7.3 The Provider adheres to the ICF Code of Ethics and NeuroLanguage Coaching® principles of safety, non-judgment, and partnership.
7.4 Any breach of ethics by the Client (abuse, manipulation, discrimination) gives the Provider the right to terminate the Agreement without refund.
7.5 Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection.” The Client may request deletion of their data via email.

8. Provider’s Moderation Rights
8.1 The Provider (Alona Korniienko) may:
– participate in initial assessment sessions;
– moderate and supervise coaching quality;
– replace or reassign a coach if needed;
– use anonymized results for educational or research purposes.
8.2 The Client agrees that the Provider’s role in programs conducted by team coaches is primarily supervisory, and her participation may be occasional.
8.3 The Client consents to such moderation without additional approval, within confidentiality limits.

9. Dispute Resolution
9.1 Any disputes shall first be resolved by negotiation.
9.2 If unresolved, disputes shall be settled by the competent courts of Ukraine under applicable Ukrainian law.

10. Force Majeure
10.1 If either party is unable to fulfill obligations due to force majeure circumstances (such as war, martial law, terrorist acts, natural disasters, state restrictions, power or internet outages), performance is suspended for the duration of such circumstances.
10.2 The affected party must notify the other party within 5 calendar days and provide supporting evidence (e.g., Chamber of Commerce confirmation).
10.3 If force majeure lasts more than 6 consecutive months, either party may terminate the Agreement by mutual consent without claims.

11. Term and Effectiveness
11.1 The Agreement becomes effective upon the Client’s acceptance of this Offer.
11.2 Acceptance occurs when the Client:
– selects a service package on the Website;
– submits an application form;
– makes payment.
11.3 Payment confirms unconditional consent to all terms.
11.4 Termination does not release either party from completing final settlements.
11.5 For digital products, the Agreement is deemed fully executed upon access provision.

12. Final Provisions
12.1 This Agreement is a contract of adhesion under Article 634 of the Civil Code of Ukraine.
12.2 The Provider may unilaterally amend this Agreement by publishing an updated version on the Website.
12.3 The new version takes effect upon publication.
12.4 By accepting this Agreement, the Client consents to the collection and processing of personal data for the purposes of service delivery, marketing, and informational communication, without transfer of any personal data to third parties.
12.5 The Provider may send SMS, emails, or calls regarding news, offers, and updates unrelated to specific orders.

This Agreement is governed by and construed in accordance with the laws of Ukraine.